CONTINUOUS ACCESS TO
ON-DEMAND EXPERTISE.
Ensure the long-term success and sustainability of your quality programs with flexible retainer models that provide ongoing guidance, troubleshooting, and strategic oversight—without the overhead of full-time staff.
WHY ONGOING SUPPORT?
Rapid Response
Get expert answers when you need them—no waiting for procurement or onboarding delays.
Continuous Improvement
Regular health checks identify optimization opportunities before they become problems.
Risk Mitigation
Proactive oversight reduces compliance risks and ensures sustained program performance.
SUPPORT MODELS
Monthly Advisory Retainer
OngoingA fixed monthly retainer providing a dedicated number of hours per month for strategic guidance, troubleshooting, and ad-hoc support across your RBQM programs.
What's Included:
Ideal For: Organizations with established RBQM programs needing ongoing strategic oversight, sponsors requiring periodic expert guidance, or teams wanting a "safety net" without full-time staffing.
On-Call SME Support
As-NeededPay-as-you-go access to subject matter experts for urgent troubleshooting, technical questions, or rapid problem-solving—without a monthly commitment.
What's Included:
Ideal For: Teams needing occasional expert input, organizations troubleshooting specific technical issues, or sponsors requiring rapid answers without ongoing retainers.
Quarterly Program Health Checks
QuarterlyStructured quarterly reviews of your RBQM program performance, identifying optimization opportunities, compliance gaps, and strategic recommendations.
What's Included:
Ideal For: Organizations wanting proactive program oversight, sponsors preparing for audits, or teams needing periodic validation that RBQM programs remain effective and compliant.
WHAT WE SUPPORT
Our ongoing support covers the full spectrum of RBQM activities, ensuring you have expert guidance wherever you need it.
Strategy & Planning
- • RBQM program design and optimization
- • KRI/QTL development and refinement
- • Risk assessment and categorization
- • Platform selection and evaluation
Technology & Analytics
- • Dashboard troubleshooting and optimization
- • Data integration and pipeline issues
- • Platform configuration guidance
- • Custom analytics development support
Compliance & Validation
- • ICH E6(R3) compliance guidance
- • Validation documentation review
- • Audit preparation and support
- • Regulatory inspection readiness
Operations & Execution
- • Signal management and escalation
- • Risk review meeting facilitation
- • Centralized monitoring workflows
- • Quality event investigation
Training & Enablement
- • Role-based training development
- • Change management support
- • User adoption strategies
- • Knowledge transfer and documentation
Vendor Management
- • Vendor selection and evaluation
- • Contract negotiation support
- • Vendor performance monitoring
- • Escalation and issue resolution
WHICH MODEL IS RIGHT FOR YOU?
| Support Model | Commitment | Response Time | Best For |
|---|---|---|---|
| Monthly Advisory Retainer | 10-20 hrs/month | Priority (same-day) | Ongoing strategic guidance and program oversight |
| On-Call SME Support | Pay-as-you-go | Same/next-day | Urgent troubleshooting and technical questions |
| Quarterly Health Checks | Quarterly reviews | Scheduled | Proactive program performance monitoring |
READY TO DISCUSS ONGOING SUPPORT?
Let's talk about your program needs, challenges, and goals. We'll recommend the support model that best fits your organization.